🧠 FAQ – Smart Tag Stuff, Explained Simply
🔰 So… what IS a Smart Tag, anyway?
A Smart Tag is a tiny sticker or tag that links to something digital — like your website, menu, business card, form, gallery, or anything else online. You tap it with your phone (or scan the QR), and boom — magic. No app needed. Just a link, made smarter.
🎯 Who are Smart Tags for?
Small biz owners, artists, vendors, parents, tech nerds, not-so-techy folks, teachers, dog lovers, event organizers… anyone who wants to share a link without making people type it out. If you’ve ever thought “There’s gotta be a better way to share this,” congrats — you’re our people.
🔐 What’s with the passcode?
Every link update request needs a passcode. This keeps your tag safe and prevents random people from hijacking your link. Whether you bought a digital-only version or a finished product, the passcode is included in your files or on your printed info sheet.
🧾 Can I reset or recover my passcode?
If you bought your tag directly from Smart-Tag.me or Etsy, we can look it up and help — as long as you’re polite and can prove it’s yours. If you bought from another maker who used Smart-Tag.me, you’ll need to ask them first. If they ghosted or vanished, we’ll do our best to help, but it gets tricky.
🎁 I got a Smart Tag as a gift — how do I update it?
If you received a Smart Tag as a gift, you’ll need the passcode that came with it to request any updates. That passcode is tied to the original purchase — and we know exactly who bought it, because the tag link came from us.
If you didn’t get the passcode, we won’t hand over access (safety first!), but we can help you get in touch with the original buyer so they can give you the code or request the update for you.
But what if they ghosted me… or died?
If the original buyer is no longer reachable (closed their business, passed away, disappeared into a forest, etc.), we’ll do our best to verify your situation. If we can confirm the tag is truly yours now, we may be able to help. No guarantees — but we’re not heartless.
👶 Can I use Smart Tags for kids’ stuff?
Absolutely — Smart Tags can be great for backpacks, sports bags, or even lost item recovery. But remember: any link you set is public. If you wouldn’t want it scanned by a stranger, don’t link to it. No private info, no personal details. Be smart with what you share.
👀 Are the links private?
Nope. Think of Smart-Tag.me links like a flyer on a bulletin board — anyone with the tag can access what’s behind it. If you need actual privacy, you’ll need to password-protect the page your link points to. We don’t store your content, just the redirect.
🛠 Do you manually review every redirect?
No! Every link goes through automated safety tools that check for malware, illegal content, scams, and general sketchiness. If a link gets flagged, it won’t be activated until it passes re-checks.
We do not manually open links. We’re not risking our equipment and sanity on your unverified website. If your link is clean but gets flagged, contact us and we’ll re-scan it with proper tools (still not opening it ourselves, sorry not sorry).
📬 When do I get my link?
Right now, Smart Links are manually created and emailed within 1 business day after your order. Yes — a real human does it (hi 👋). We’re working on adding automation in the future, but for now, check your inbox for your link(s) — in your downloads you will get instant access to more information about your link. No magic portal yet. Just email.
🚫 What if someone uses a Smart Tag for something inappropriate?
We don’t allow links to anything illegal, hateful, scammy, or gross. If our scanners catch it — or if someone reports it — that tag gets shut down. No exceptions. Be kind. Be decent. Don’t make us make a “Wall of Dumb.”
If you’ve spotted a Smart Tag doing something it shouldn’t, email us at info@smart-tag.me. We take that stuff seriously and will remove the tag if needed. This isn’t a free-for-all.