Frequently Asked Questions
🔰 So… what IS a smart product, anyway?
A smart product is a physical object with a tiny NFC chip inside. It might be a tag, ornament, sign, business display, menu, keychain, photo frame, wedding favor, or something completely different.
Tap it with a compatible phone (or scan the QR code, if included), and it instantly opens something digital—your website, contact information, emergency details, menu, gallery, social profile, or almost anything else online.
No app required. Just tap and go.
🎯 Who are smart products for?
Small business owners, artists, makers, parents, teachers, event organizers, pet lovers, tech nerds, and not-so-techy folks alike.
If you’ve ever thought, “There has to be an easier way to share this,” congratulations—you’ve found your people.
🔐 What’s with the passcode?
Every smart product includes its own unique passcode.
Whenever you ask us to update where your smart product points, we’ll ask for that passcode to help verify that we’re making changes for the right person.
🧾 Can I recover my passcode?
Usually, yes.
If you purchased your smart product directly from us, we’ll do our best to help recover your passcode once we’ve confirmed the purchase.
🎁 I received a smart product as a gift. Now what?
If your smart product was a gift, you’ll need the passcode whenever you’d like us to update the destination.
If the passcode wasn’t included, we won’t hand over access without verifying ownership (safety first!).
But what if the original owner ghosted me… or disappeared into a forest?
If the original owner is no longer reachable (closed their business, passed away, disappeared into a forest, etc.), contact us. We’ll do our best to verify the situation and help whenever reasonably possible. No promises—but we’re not heartless.
✏️ How do I update my smart product?
Easy.
Just send an email to info@smart-tag.me with:
- your passcode
- the new destination you’d like your smart product to open
We’ll normally update it within one business day—often much sooner.
👶 Can I use smart products for kids?
Absolutely. Smart products work great for backpacks, lunch boxes, sports bags, emergency information, and lost items.
Just remember that whatever your smart product opens should be considered public. If you wouldn’t want a stranger seeing it, don’t link to it.
👀 Are the links private?
No.
Think of a smart product like a QR code on a flyer—anyone with the object can access whatever it points to.
If you need private information, protect the destination itself with a password rather than relying on the smart product.
🛡️ Do you check where smart products point?
Yes.
Every destination is checked using automated safety services before it’s activated. If a destination is flagged for malware, phishing, scams, or other unsafe content, it won’t be activated until the issue has been resolved.
We don’t manually browse customer websites. If you believe your perfectly innocent website was flagged by mistake, send us an email and we’ll happily investigate.
📬 What will I receive?
Every smart product includes:
- your finished smart product
- its unique smart link
- its unique passcode
- instructions for requesting future updates
Everything is prepared by a real human (hi 👋), not by chatbots or automation elves.
🚫 What if someone uses a smart product for something inappropriate?
We don’t allow smart products to point to illegal content, malware, phishing, scams, hateful material, or anything else that could harm people.
If a destination is flagged or reported, we’ll investigate and disable it if necessary.
If you’ve found a smart product that appears to be misused, please email us at info@smart-tag.me.
Be kind. Be decent. Don’t make us build a Wall of Dumb.